Cancellation Policy
The Salon requests 24 hours notice for cancellation or rescheduling of your pre-booked service(s). Guests cancelling with less than 24 hours notice, are subject to a cancellation fee of 50% of their scheduled service(s). We understand that unexpected events and/or illness can happen without advance notice. Please call us at 613-966-4247 (leave a voicemail if your call goes unanswered) as soon as you know you’re unable to make your scheduled appointment. You are welcome to send an email, in addition to a voicemail, to thesalonbelleville@hotmail.com
No-Show Policy
Guests who do not show up for their scheduled appointment without contacting The Salon, are considered “no shows”. No-shows are subject to a cancellation fee of 50% of the scheduled service(s) and will also be required to leave a credit card on file in order to schedule future services.
Online Bookings
All bookings made online will require a credit card to be put on your file. Nothing will be charged to your account at time of booking. In the event of less than 24 hours notice of cancellation or a no-show, 50% of the scheduled service would then be charged. The Salon thanks you in advance for understanding that last minute cancellations and no-shows, leave gaps in their day that cannot be filled without sufficient notice. This prevents them from accommodating other guests waiting for appointments. As a courtesy, The Salon sends appointment confirmations via text and/or email. If you do not respond to your text/email, a receptionist will call you to confirm, leaving a voicemail if the call goes unanswered. At this point, we feel confident that we have attempted all means of contacting you as a reminder for your appointment. Please remember that ultimately it is your responsibility to remember your appointment dates/times to avoid missed appointments, late arrivals, and any associated fees.
Re-Do Policy
The Salon stands behind their artistry, experience, and education, to provide you with high quality services. If you are unsatisfied with your end result, we request that you contact us within one week of the service being performed. A consultation will be scheduled at that time for you to meet with your service provider, as well as a member of management and/or lead stylist. An assessment will be done to determine if there was a technical error made, and if an adjustment is determined necessary, there will be no charge involved. Service Deposits: • The Salon requires a $150 deposit when scheduling a colour correction service. • The Salon requires a $50 deposit, per person, for large group bookings such as bridal parties. • The Salon requires a 50% deposit when ordering custom hair extensions.
Right to Refuse
The Salon holds high standards for ourselves. We aim to provide our guests with excellent customer service and professionalism, all while providing an enjoyable experience, in a clean and inviting space. We promise to provide the best service, to the best of our abilities, and remain committed to being transparent with our guests & their goals. The Salon reserves the right to refuse any service should we feel the service is not possible to achieve without compromising the condition of the hair, and/or, we feel that we are unable to meet our guests expectations.
Our establishment has the right to refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately with our staff, or can pose a threat to our business.
Site Policy
Privacy Policy
This privacy statement sets out the basis on which The Salon (“The Salon Belleville”, “we” or “us”) may collect, use and disclose personal information that you provide or that is collected through this website (the “Site”) and we only share this information with our website hosting and analytics provider Squarespace (“SS”). Your privacy is important to us. Please read this statement carefully before providing any personal information to us. This statement may be updated from time to time, and by visiting the Site you will be deemed to accept and agree with the most recent privacy statement posted on the Site.
Information We Collect , Use and Disclose
The purpose(s) that you are providing personal information to us will be self-evident, such as when you voluntarily provide your email address through our “Contact” page. If the purpose is not evident, we will identify the purposes for which we are collecting, using and disclosing your personal information at the time of collection or as otherwise permitted by law. You may choose not to provide the information, but note that your use of the Site may consequently be limited. Please do not provide any information that is sensitive, confidential, or that you are not legally permitted to disclose to us. We collect non-identifying information for purposes of improving the Site and analyzing online traffic and usage statistics.
We may collect the following information about you on the Site:
• Name, phone number, email address, and any information you may provide through your use of the Site, request forms or The Salon email addresses that may be posted on the Site from time to time.
• Non-identifying information about your visit to the Site, the pages you click on, and general Internet usage (including cookies). We share this information with our website analytics provider to learn about site traffic and activity. Our hosting provider needs the data to run this website, and to protect and improve its platform and services. SS analyzes the data in a de-personalized form and collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Consent
We will collect, use and disclose your personal information only with your knowledge and consent, as required by law. Consent can be express or implied, such as when you provide an email address for us to respond to your inquiry.
Limiting Collection, Use and Disclosure
We strive to only collect information reasonably necessary for the purposes of collection, use or disclosure. Please refrain from disclosing any sensitive personal information on the Site, as we cannot guarantee the security of that information.
Customer information in our files is used to improve your service and send important messages as well as marketing communications. We do not, under any circumstances, share this information with any unaffiliated third parties. We may share personal information with third parties that are providing services to us (not limited to the following) such as online booking software provider (Shortcutz), community partners involved in giveaways and contests, accounting, IT or website maintenance.
Terms & Conditions
The webpages at www.thesalonbelleville.com and associated URLs (collectively, “the website”) are published by The Salon. (“The Salon Belleville”, “us” or “we”).
We take care to ensure that information published on the website is accurate when posted and regularly updated, but we cannot guarantee its accuracy and we may change or remove the information at any time without notice.
Copyright in these pages is owned by The Salon. The Salon owns the copyright in the content published on the website except where otherwise indicated by a third party’s proprietary notice.
Please read our conditions of use carefully as by using the website you will be taken to have agreed to be bound by them. We reserve the right to vary the conditions of use at any time with or without notice and will post any updates or amendments here.
Use of Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.
These functional and required cookies are always used, which allow our hosting platform, to securely serve this website to you.
If you do not wish to receive cookies or want to be notified when they are placed on your device, many Internet browsers allow you to erase existing cookies, block cookies or warn you before a cookie is stored on your device. Consult your specific browser’s instructions to learn more about these features.
Use of Share Buttons
This website includes share buttons which enable you to share pages or other content from this site to third party services. If you click a share button, these third parties may receive your personal data, including:
Information about your browser, network and device
Details about the web page or content you shared or proposed to share
Your IP address
Use of Emails
We may email you with messages about your project, quote request or general inquiry. For example, we may email you to tell you that “we have received your request” or “we will be in contact to address your request”. It’s not possible to unsubscribe from these messages. We only share your contact information with our website hosting provider, so they can send these emails to you on our behalf when contacting us through our website.
Use of Fonts
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
